Pin-Up Responsible Gambling

Responsible Gambling principles are a key approach that online casinos and bookmakers widely use. It helps organize a regulated and secure environment for all people involved in gambling and betting. Pin-Up constantly encourages its customers to gamble responsibly with the consideration of the following rules:

  • Customers must use only their own funds while placing bets on the site;
  • Pin-Up clients should not borrow money to spend on their gambling hobby;
  • Pin-Up does not tolerate using gambling or betting as a source of income;
  • Pin-Up encourages customers to make pauses between gaming or betting sessions to cool off;
  • Users should carefully manage their bankroll and never exceed the limits they set.

Customers who suspect the first signs of addiction should stop betting immediately and contact the support care service. Pin-Up experts are well-experienced in this topic and are ready to help 24/7.

How Pin-Up Creates A Secure Gambling Environment 

Pin-Up is a legal platform that holds a Curacao license. Its experts do their best to organize a handy and, at the same time, secure environment for players. Players can benefit from high-end security measures, including account monitoring, advanced SSL encryption, and more. 

Also, Pin-Up adheres to the AML/KYC policy without exclusions. It has several mechanisms to prevent minors and vulnerable people from gambling and betting. Pin-Up also carefully monitors its environment for signs of money laundering and terrorism sponsorship. 

Of course, ID verification is one of the main features of the AML/KYC. All customers who want to become full Pin-Up users should send copies of documents (ID info, address, and banking statements) to the support team.

Providing Assistance

Customers who suspect addiction should ask the support care service for help. It operates 24/7. After a quick consideration of your case, experts will provide you with the best possible solution and the sequence of steps you need to take. Within the local responsible gambling program, you may ask to add you to the self-exclusion program and choose the period. 

Also, there is a handy self-assessment test you can pass to diagnose whether you have signs of addiction. Also, Pin-Up offers links to different resources and tools (for example, NetNanny) related to behavior control. There are also links to organizations that accept people with gambling addiction and provide them with professional help.  Among them, for example, are GamCare and Gambling Therapy.

Customer Care Service

Customers may contact the Pin-Pp support service and get assistance in different ways. The fastest way is to use a live chat option and receive a reply within a minute (sometimes even faster). You may also describe your situation in an email message and send it to the support@Pin-up.support address. Finally, there is a handy Telegram bot at your disposal. Find it using the @PinUpSupportBot address and type in the query. This is a handy way to get answers to the most common questions.

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